3. Refund and Cancellation Policy
3.1 Free trial. Nothing is charged during the trial. You can stop at any time.
3.2 Prepaid, never automatic. Every plan is prepaid and nothing is taken automatically. If you do not renew, the plan simply ends at the end of the paid period. A paid period (weekly, monthly or yearly) that has started is not refunded, except as set out below.
3.3 What we put right, in full.
- Money we received twice from you for the same period: we refund the extra.
- Money above the plan price: the extra stays on your account as credit and lowers your next payment. You can ask us to refund it instead.
- A payment we received but could not apply to your account, or applied to the wrong account: we apply it correctly or refund it.
- A payment taken because of a fault in Daftari.
- Your first monthly or yearly period (not a weekly one), if you ask within 7 days of confirmation and have not used the paid service.
If our own record shows a payment twice by mistake, but you paid only once, no money moves. We correct the record.
3.4 Service failure. If a serious fault on our side stops you using the paid service for a long time, we will add the days lost to your paid period. If you choose to leave instead, we refund the unused days from the fault, in proportion. This applies to every plan.
3.5 Yearly plans. A yearly plan that has started is not refunded for unused months, except under 3.3, 3.4 and Terms 1.16.
3.6 How to ask. Tell support by the contact details in the app. Include the date, amount and transaction ID.
3.7 How we refund. We pay back to the phone number or account the money came from, within 14 days of agreeing the refund. The amount is shown in the app's record. Fees charged by your mobile money provider or bank for sending or receiving money are not ours to refund.
3.8 When we cannot refund. Money sent to an account that is not shown inside your Daftari account, because we never received it; fees for a period you have used; or a period lost to a suspension caused by misuse.
3.9 Disputes. If you disagree, we will review it and reply in writing within 14 days. Your legal rights are not affected.